Frequently Asked Questions (FAQ)
Red Nation Tobacco
Payment & Orders
Q: Why don’t you accept credit cards or PayPal?
A: Major credit card networks and PayPal prohibit online tobacco sales. We’re actively exploring alternative secure payment methods.
Q: Can I order over the phone?
A: No. For security, all orders must be placed through our website.
Q: Is there a maximum order limit?
A: No. However, customers must comply with their state’s tobacco purchase laws.
Q: Do you offer discounts or promotions?
A: Yes! Visit our Promotions Page for the latest deals and coupon codes.
Pricing & Products
Q: Are prices per carton or per pack?
A: Prices are per carton (1 carton = 10 packs).
Q: Why are your prices so low?
A: We work directly with manufacturers, cutting out middlemen to pass savings to you.
Q: Are your cigarettes genuine?
A: 100% authentic – all products are sealed and produced in U.S. factories by licensed brands.
Shipping & Delivery
Q: How long until my order arrives?
A:
Q: What countries do you ship to?
A: Currently, U.S. only. We’re exploring international expansion.
Q: Is the packaging discreet?
A: Yes. Packages are plain white cardboard with no tobacco branding – resembling a book parcel.
Q: Do I need to sign for delivery?
A: Most orders don’t require a signature. High-value shipments may need one for security.
Privacy & Security
Q: Do you share customer information?
A: Never. Your data is confidential and used solely for order fulfillment.
Legal & Refunds
Q: Is ordering from you legal?
A: Yes. Online tobacco purchases are legal, and we comply with all regulations.
Q: What if my package is lost, stolen, or damaged?
A: We offer a 100% money-back guarantee on the product price. Contact customer service for assistance.
Q: What’s your refund policy?
A: See our Terms & Conditions for details. We resolve issues promptly to ensure satisfaction.
Support
Q: My question isn’t listed here. What should I do?
A: Click the chat icon on any page – our team is ready to help!
Copyright © 2017 - 2025 Red Nation Tobacco - All Rights Reserved.
We use cookies to analyze website traffic and optimize your website experience. By accepting our use of cookies, your data will be aggregated with all other user data.