Terms And Conditions

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Terms & Conditions

Red Nation Tobacco

Returns & Refunds

Your satisfaction is our priority. This policy outlines conditions and procedures for returns, refunds, and order-related issues. By placing an order, you agree to these terms.

Product Guarantee

• All products are genuine, sourced directly from U.S. manufacturers.
• While we uphold strict quality standards, we cannot assume liability for variations in product quality from manufacturers.

Intended Use & Import Responsibility

• Products are for personal use only; resale is prohibited.

Order Cancellation

• Cancel orders by contacting Customer Service via the chat icon on our site.
• Note: Orders cannot be canceled once shipped.

Delivery

• Orders ship within 5 business days of payment confirmation.
• Delivery times vary based on shipping method and destination.

Refund Process

Refunds are issued only by check and require:

1. Non-receipt or damage claims: Reported after the estimated delivery window.
2. Full investigation: May take up to 30 days.
3. Approval: Refunds processed post-investigation completion.

Chargeback Policy

• Contact us first to resolve order issues (e.g., refunds, replacements).
• Unjustified chargebacks or disputes may result in restricted future purchases.

Acceptance of Terms

By confirming your order, you agree to abide by these Terms & Conditions.

Contact Us
For questions or assistance, reach our Customer Service team via the chat icon